At Bright Nest Lights, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help!

Eligibility for Returns:

• Items must be returned within 03 days of the delivery date.
• Products should be in their original packaging, unused, and in the same condition as when you received them.
• Proof of purchase (such as an order confirmation or receipt) is required for all returns.

Non-Returnable Items:

• Custom or personalized items
• Sale or clearance items
• Gift cards

How to Return an Item:

1. Contact Us: Reach out to our customer service team at admin@brightnestlights.com with your order number and reason for the return.
2. Ship the Item: Once your return is approved, we’ll provide instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refund Processing: After we receive your returned item and inspect it, we’ll process your refund. The refund will be issued to your original payment method within 7-10 business days.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We’ll arrange for a replacement or a full refund, including any return shipping costs.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Questions?

If you have any questions about our return policy, feel free to contact us at info@brightnestlights.com. We’re here to help!